Better Communication Enhances Patients’ Cosmetic Surgery Experience

by | Published on Oct 24, 2018 | Plastic Surgery / Cosmetic Surgery

An increasing number of men and women are opting to have body contouring procedures to shape and tone their physique. If you are considering a procedure such as liposuction in NYC, choose a well-qualified, reliable plastic surgeon with extensive experience in performing the procedure. It’s also important that your surgeon has good communication skills as studies suggest that providers who communicate well would have a better understanding of the patient’s problem to make better decisions. Nextech recently reported on a British study which suggests that, in cosmetic surgery, a better patient experience is associated with increased engagement and clinical efficacy.

In cosmetic surgery, effective communication is essential for delivering quality patient care and building good physician-patient relationships based on consideration and shared respect. Cosmetic surgery practices must ensure a positive patient experience which is absolutely essential for maximizing performance, improving patient outcomes, decreasing risk exposure and increase retention and referrals. Reliable plastic surgery practices would primarily focus on providing better patient experience, because they can easily understand the effect patient engagement can have on practice growth. Moreover, clear, accurate and timely communication at every stage of the cosmetic surgery process is crucial for improving not only patient safety, but also to help staff meet patient needs. As the article notes, “The correlation between a positive patient experience, engagement and increased business explains why providers and staff members must prioritize the patient experience from the patient’s first call to the practice and throughout all phases of the care episode.”

Good communication is important to enhance the surgical experience and take an informed decision.

  • It is very important that surgeons should communicate with the patients regarding the procedure and results. Many patients might have trouble understanding the health information and medical terminology that clinicians regularly use. Reliable plastic surgeons would make an effort to understand their patients by assessing the patient’s language and educational limitations.
  • Answering all the questions and concerns of the patients helps to build a confidence and trust towards the facility. The authors of the study found a 19 percent higher risk of non-adherence among patients whose physician communicated poorly compared to patients whose physician communicated well.
  • Due to today’s advanced technology, surgeons can not only have time for in-office face time with patients but they can now increase the time through portable Electronic Medical Record (EMR). Such methods of maintaining consistent communication can also help build patient engagement and trust towards your facility.
  • A Reader’s Digest article notes that transparency and honesty are the important attributes to look for in a plastic surgeon. The plastic surgeon should be trustworthy and should open up about his expertise in the particular procedure (such as providing evidence of how many times they’ve performed it or and how it has worked out) patient is looking for. This will build trust in patients and also lead to better outcomes. An honest surgeon who truly cares about the patient will be frank about anything in the patient’s best interests.

If you are planning to have a cosmetic surgical procedure such as liposuction in NYC, choose an AAAASF accredited plastic surgery facility that has experienced plastic surgeons. Reliable surgeons will provide personalized care to help you achieve your aesthetic goals safely and effectively. Understanding your procedure, having trust in your surgeon, and ensuring that your surgical facility is safe and accredited is key to a safe, comfortable and productive surgical experience.

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